Although most ground services jobs are entry-level and require only a high school diploma (or the equivalent), many airlines like job applicants to have some general postsecondary education.
In most states, airport and other professional drivers must qualify for a commercial driver’s license. State motor vehicle departments can provide information on how to qualify for this license. Food service workers are required by law in most states to possess a health certificate and to be examined periodically. These examinations, usually given by the state board of health, make certain that the individual is free from communicable diseases and skin infections. Aircraft fuelers must meet rules and regulations established by the Federal Aviation Administration (FAA). They often satisfy these requirements through employer-administered certification.
All ground services workers should have good communication and teamwork skills and be able to work quickly. Workers who drive vehicles and ground equipment need to have a valid driver’s license. Baggage handlers and ramp agents must be able to lift heavy baggage, cargo, or equipment, as well as operate machinery. Baggage service agents must have excellent people skills in order to deal with passengers who are angry or frustrated by lost or damaged luggage. Fuelers should have a basic aptitude for machinery and equipment. Age requirements for these positions vary by employer, but most require applicants to be at least 18 to 21 years of age.
One of the best ways to learn about a career in ground services is to talk with a worker in the field. Ask your teacher or guidance counselor to set up an information interview with an aircraft servicer, baggage and cargo handler, or other worker in the field.
Employment as a ground services worker is an excellent way to break into the aviation industry. Contact airlines, airports, and airport service contractors directly for possible job leads. These positions are also often lifted in the classified sections of newspapers.
With hard work, dedication, and additional education or training, ground services workers can advance to a variety of managerial and supervisory positions. For example, air freight agents can advance to the position of supervisor of air freight handlers or ramp service planner. Food service workers can become chefs or food service managers. Cabin service workers can advance to positions as drivers, aircraft fuelers, and baggage and cargo handlers. A very experienced worker who earns a college degree in airport management, business administration, or engineering can become an assistant airport manager or airport manager.
