Articles for tag: Customer Service Skills, Phone Calls

Karla News

Customer Service Skills: Make Every Phone Call Great!

The phone rings. I answer it with trembling hand, because at the time I was an Eastern Regional Customer Service Manager for Matheson Tri-gas. Outside calls usually meant a displeased customer that asked for the manager. I thought “What did one of my customer service representatives do now?” After taking a deep breath, I answer ...

Positive Responses: A Game for Improving Customer Service

Customer service is the biggest part of running any business. Customers need to be treated with dignity and respect. Employees being the biggest asset to any company need to know how to deliver genuine personalized service. I’ve been working at a company that is very customer service oriented. We work in small groups on a ...