The new way to handle consumer complaints has changed. More customers are turning to online complaint forums and consumer mediation services. Here, we will look at online resources for consumer complaints and learn how to draw up an effective complaint letter, statement, or review online.
One of the most prominent consumer complaint services online is Ripoff Report. This company is a reliable consumer complaint service offering a variety of services for consumers to get justice. Fox News features Ripoff Report, where some reporters follow through with consumer complaints and investigate the claims. The website will let you search for consumer complaints, submit a consumer complaint report, get legal services, mediation, and most of all, justice. Local and Federal Governments use Ripoff Report to seek information and help with their investigations.
Other complaint sites like Scam Club, Complaint Service, and My 3 Cents are just some of the various consumer complaint sites that allow a customer to get justice. Although Ripoff Report has the most power behind consumer complaint sites, it is still a good idea to consider as many sites that it takes to get the word out about a company’s fraud, unfairness, or injustice.
However, there are some considerations to make before making an online consumer complaint report, statement, or review.
Your Online Consumer Complaint is Permanent
Every consumer complaint or statement online is permanent. You may go back and update the report if you have end up with a satisfactory outcome, but you cannot change the original consumer complaint report. This is important because you may not want to reveal something that is personally identifiable information. Do not put account numbers or anything that is private or unnecessary for the public report. In addition, if you made a mistake in the review, you could damage a company unfairly. For instance, let’s say you file a complaint report about a product or service and sent the company several emails to customer service with no response. Then later you find out that your junk mail folder has all of the correspondence from the company. Oops. This can be undone with an update to the original report, but be sure that when you write a consumer complaint online, that it is not an impulsive decision.
Do Not Write a Consumer Complaint Report in Anger
Writing when your angry could cause an incoherent consumer complaint report. This could be counterproductive because the report may not be taken seriously. Cool the anger by writing a letter or statement in Word document and leave it sit for at least a day. The anger will subside and your letter will be coherent and sensible.
Be Fair When Constructing a Consumer Complaint Letter
Make sure the consumer complaint letter is fair. For instance, say you buy an item online and receive it broken. That was the only complaint you had. However, you contact customer care and they are prompt and helpful, but they do not give you a coupon or credit for the hassle. Do not file a report or review that they mailed you a torn package and the product stunk, and the product was ugly [insert any preposterous claim here]-especially if it was not. It is unfair to file a consumer statement, review, or report full of exaggerations. Be fair and clear in your consumer complaint report.
Sometimes, there is no justice. By the time you go through the hassle of getting justice, it may not be worth the few bucks lost on the company dissatisfaction. Either way, help others by filing a report so they can avoid the pains you went through, and take a stand against consumer unfairness.
