As we all know there are hundreds, if not thousands, of payday lenders out there. One of these is Total Lending. Many lenders have a decent reputation (with the exception of extremely high interest rates), but this company does not.
After a quick internet search for Total Lending, one will find that their customers’ experiences are negative. By visiting sites like Debt Consolidation Care, one can discover that Total Lending has withdrawn unauthorized debits from accounts. Other sites like ripoffreport.com illustrate similar issues of unauthorized debits and instances of company representatives bullying customers into paying.
Some customers have apparently had a decent experience with Total Lending. However, other customers have had payments of roughly $60 withdrawn from their account for several months if not a year. During this time, the loan is not paid down – the balance sits there.
When customers try to contact Total Lending regarding any payment issues, they often have trouble. This has been expressed by some individuals on Yahoo Answers. Contact information is hard for customers to find. They cannot look at their statement to find contact information because there are no statements sent to customers. Also, customers have not been able to find much of a website for Total Lending. When you visit totallendinginc.com you see one and only page that only gives an address, phone number, fax number, and an email address. Is it any surprise that a lender of ill repute has an address in the Bahamas?
A customer even reported that they had a payment issue with an associated company, and was called by a representative from this associated company listed only as “gfsil” on their bank statements. This representative threatened the customer with bank fraud charges and an arrest warrant. The fraud charges and arrest warrant were bogus.
All in all, if you have a loan with Total Lending, don’t be surprised if you end up making many, many payments without your balance going down. Don’t expect any statements, via email or postal mail, because you won’t get any. And don’t expect any kind of help from their site, because their site really isn’t a website.
If you do not have a loan with Total Lending, don’t get one. If you do have one, you need to pay off the loan as soon as possible. Once you have the money to pay the payday loan off, contact Total Lending. I suggest sending a fax, requesting that your loan be paid off on your next due date and you want written confirmation via email that the fax was received. This way you will have written confirmation of your request to pay off the loan, and written confirmation the fax was received. Be sure to fax Total Lending several days before your next scheduled payment (payments are scheduled every other week or whatever your pay frequency is).
Once your payday loan with Total Lending is paid off, you may want to take extra precaution and order your bank to stop authorizing ACH payments initiated by Total Lending. This usually comes with a fee, however. If you are very concerned, you may want to get a new checking account number. Do not change your account number until your loan is paid off, though, or you’re asking for trouble.
This advice goes for any other payday lender that is making you uncomfortable. To make things easy for you, here is all the contact information I’ve been able to collect for Total Lending:
55 Frederick Street
CB 13039
Nassau, Bahamas
Phone: 1-866-412-2369
1-913-901-8013
Fax: 1-866-202-4634
1-866-379-7667
Email: customerservice@totallendinginc.com
cs@totallendinginc.com
cosborn@totallendinginc.com
Total Lending’s office hours are Monday-Friday 8:00am-4:00pm Central/Standard Time.
