One of the main tools for continuous improvement in business is the well-known and widely applied by all Deming Cycle or PDCA cycle also named (plan, do, check and act). In fact the series was developed by Walter Shewhart, who originated the concept. But the Japanese were responsible for making it known to the world, ...
Joseph M. Juran was one of the leaders in “Total Quality” as we now know it. He offered many ideas and solutions to help businesses to improve the quality of their products and services. This paper will define total quality, discuss the application of total quality elements, their application in today’s environment, and the future ...
Most companies, no matter what sector they fall under, have an obligation to provide the best product and service to their customers as possible. Whether the company is a non-profit organization, a manufacturer that specializes in a specific product or products, or a company that specializes in serving people, the customer must be the prime ...
Total Quality Management was a revolutionary concept developed by the American statistician, Dr. W. Edwards Deming, a term now commonly referred to as TQM. The basis for TQM is that it emphasizes a number of management concepts which, singly, might well have been utilized by many corporations, but when combined provided a new outlook at ...
W. Edwards Deming: Quality Guru William Edwards Deming (1900-1993) was an American statistician, college professor, author, lecturer and consultant. Deming is widely credited with improving production in the US during World War II, although he is perhaps best known for his work in Japan . From 1950 onwards he taught top management in Japan how ...
