3 Ways Professional Woodworkers Can Assist Customers Who Travel

If I am going to be successful as a professional woodworker, I will want to assist my customers in any way possible. This means that I have to avoid the assumption that everyone works according to a regular schedule at locations that never change. I have to find ways to accommodate the needs of those customers whose lifestyles take them to different cities. With planning, I see that there are 3 ways that a professional woodworker can assist customers who travel.

Do the Measurements Personally

Part of the emotional rewards that come with establishing a professional woodworking business lies in gaining the confidence of those customers who come back again and again. As I see it, this confidence is also associated with a way that a professional woodworker can assist customers who travel. If someone calls me from a distant city while they’re on a business trip, for example, and wants a certain woodworking project completed before they get home, what better way to assist them than to go personally to their home and, with a copy of a house key they’ve mailed me, do the required measurements for whatever cabinet doors they have in mind.

Allow Shipments to be Flexible

Another way a professional woodworker can assist customers who travel works very much like a post office that forwards mail to a safe address. If I’ve completed a woodworking project for a customer who is out of town, for example, I have the option to ship the project to a location of their choice. This location could be the home of a relative. Allowing shipments to be flexible could also mean that I would hold onto the project until my customer gets settled in a different state. No customer would want something to arrive at their new home with no one there to protect it.

Offer Driving Directions

A final way that a professional woodworker can assist customers who travel is perhaps difficult to consider at first simply because it’s so obvious. If my woodworking customers are in the habit of traveling far from their home, anyway, why shouldn’t I just offer them driving directions to my wood shop? This assists customers who travel in different ways. For example, if the customers who travel pick up the woodworking project directly, they will avoid the costs of shipping. They will also have a chance to personally witness how the items are made for some future reference. By offering driving directions through such online options as MapQuest, I am showing my customers that my business is solid. It’s not going anywhere.

In sum, there are 3 ways that a professional woodworker can assist customers who travel. All these ways are based on the good communication and trust that will hopefully exist between the woodworking business and the customers who will ultimately make it successful.

Source: personal experience