Customer service is a prized asset in every service organization. But what happens when customer service goes terribly, terribly wrong? When the waiter insists on sharing a bad attitude about your steak that’s now forty minutes late? Or the local phone company adds fees on your account without letting you know of the new package? A consumer’s best defense isn’t just knowledge, it’s also found in being able to resolve an issue successfully. A complaint letter can do just that, and perhaps more. If that bad experience is still reeling through your mind, here are a few tips on scribbling down that complaint and actually seeing some results!
Being a smart consumer doesn’t only mean knowing when the best sales are. The wise shopper is armed with many tools to get the most value for their dollars and time, and learning how to complain is part of the game. A complaint letter can help resolve almost any situation, and helps both parties learn from the situation.
Consumers everywhere have opportunities to enjoy great customer service. Management teams from retail stores, restaurants, and other service industries spend thousands of dollars in employee training on customer service. If you’re disappointed with the outcome, don’t be afraid to make your point. An unresolved complaint isn’t worth carrying around with you; make just a little effort and you might even get more than you asked for!
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