The Charles Penzone Family of Salons were established in Columbus, OH in 1969. Currently they have eight locations throughout central Ohio, and they offer a variety of services from hairstyling to spa and facial treatments. The company has been listed on the top twenty salons and spas in America, as well as the best spa experience in Columbus Ohio.
Recently I went to the Grand Salon located on Polaris Parkway. I originally set an appointment for a haircut and style as well as a seaweed body masque. A couple days before I went for my appointment, I had concerns about the body treatment. I am semi-claustrophobic and wasn’t sure what they would use to “wrap” me with once the seaweed mud masque was applied. I had decided to call the customer service center and was pleasantly surprised with the help I received over the phone. The woman I was initially speaking with on the phone was unaware of this certain spa procedure so she actually transferred me to the spa in order to speak with one of the women that did the body wrapping. The amount of customer service was very refreshing, especially since it was only the telephone and not actually face-to-face in the salon.
Needless to say, I canceled the spa treatment and they helped me to pick something else that would better suit my needs. I rescheduled my spa appointment for later in the week so I could have a body polish and therapeutic massage. I did however keep my hair appointment and was very eager to see what the stylist had in store for me.
I had never been to a Charles Penzone Salon before, so when I walked into the Grand Salon for the first time I was very pleased. The relaxing seating area was very comforting and peaceful. Upon walking in, I was automatically greeted by an associate that took my name to check me in, as well as offer me a beverage of my choice. After removing my jacket and taking a seat, I was brought an ice water and within five minutes I was introduced to my personal stylist, Dixie.
Dixie led me to the hair styling area, which consists of eighteen hair stations. She took my coat and hung it for me in the coat room, then set my purse aside. She then asked what kind of cut I was looking for and I basically let her know that she had free reign to do what she wanted. In the past I had made the mistake of allowing a stylist to do what they wanted; leading to a very short and spiky cut. With Dixie, she assessed my face shape and then walked me through the idea she had in mind, ending with a question of my approval. I was pleased with what she suggested and so it was off to get a relaxing shampoo.
After the shampoo and mini-scalp massage, we walked back to her chair where she began the hair cutting process. During the entire time, she was very friendly with conversation yet remained focused and professional as well. I was even able to ask her opinion of different spa features and found her answers to be very helpful as well.
The entire consultation, cut and style took approximately and hour. When she was finished I was very happy with the cut as well as the styling. Also, she did not pressure me into purchasing hair care products, which happens in some salons. She then walked me to the front, thanked me, and I was done. At the front desk, the women were very nice as well and even gave me a reminder card for my future spa treatment. They also confirmed that the body polish and massage was a very good treatment.
In the end I was very pleased with my entire experience at the Charles Penzone salon. The staff was very courteous and helpful, and the entire setting of the salon was very peaceful and relaxing. I am anxious to return later this week for my body polish and massage, knowing I will get “star quality” treatment. I would definitely recommend Charles Penzones to everyone. I believe that with one visit, anyone could become a customer for life. I know I will be.
