Recently I had to decide whether to replace my entire furnace or just the cracked heat exchanger. Due to the risk of carbon monoxide poisoning[1], a decision had to be made quickly. I was only able to get three quotes and do minimal research on the internet before making a decision. After having the new furnace installed, I have some perspective on whether I made correct decisions and with some hindsight, on which factors were the most important.
After looking through the information on which models to buy and which to avoid, I found there was really no difference between any of the models on the relative number of complaints[2]. Installation by a highly competent Heating and Air Conditioning local dealer was the biggest determination of success or failure of the unit.
Do an extensive search to find any and all rebates available to offset the cost of installation. More rebates may be available with an HE furnace, especially 95% or better. For me, the rebate on the HE furnace brought the cost of the more energy efficient furnace down to nearly the cost of the 80% less efficient furnace.
Although the adventure of purchasing this furnace has not been without it’s trials, and I would caution anyone to put the reputation of the installer as one of the more important considerations when deciding which way to go, having a new furnace has been a real bonus, compared to just fixing the old heat exchanger.
[1] usepropane.com/carbon-monoxide-safety-information, 2012 Propane Education & Research Council
[2] Consumer Reports.org Brand Repair History -Gas furnaces 2009-2011
[3] IPGA.org, (click on consumer icon for details)
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